James
Are you thinking about buying a new computer from ebuyer? If so then it might be wise to read this first!
Do not be fooled by Ebuyers snakeoil
A lot of the computers that you can buy from ebuyer are extremely outdated and even though ebuyer advertises them as “cheap desktops” they really are not worth buying at all. Ebuyer bamboozles its customers with technical jargon and sly sales pages to make out that your getting the deal of the century, HOWEVER the truth is their computers suck and ebuyer is ripping its customers off.
Picking a good computer can be extremely tricky because there are so many different things that you need to consider in order to get the best bang for your buck. For example you have to buy one that has good CPU and plenty of ram. For the average geezer it can be quite difficult to work out which computer is made out of the right stuff and which aren’t and will be a pile of crud. Ebuyer uses this to it advantage and preys on people who lack this technical understanding.
The best piece of advice I can give you before buying a computer from anywhere is to do your homework just to make sure what you are buying really is a bargain and not a 4 year old pile of rubbish! When you have done your homework you will realize that Ebuyer isnt selling “bargain” computers but actually just sells computers are far from the bargains that ebuyer are making out them to be. Most of the computers found on ebuyer are either outdated or have been made on the cheap made using the worst possible parts.
EBUYER DOESNT DO REFUNDS
Under the consumers rights act if what you have bought is not fit for the purpose you bought it for then you are entitled to a refund, however ebuyer simply does not believe that this law applies to them.
If anything goes wrong with your so called new computer Ebuyer will use every trick in the book to make sure that you do not get a refund or even to fix it. It was revealed back in 2013 that ebuyer would rate its staff by the number of refunds that they REJECT which goes to show that ebuyer is not on the side of its customers at all.
One of the tricks ebuyer staff will use to reject refunds is to shift blame to the manufacturer and will tell you to ring the manufacturer up to get them to confirm that there is a fault with your computer. Getting the manufacturer to confirm that there is indeed a fault with your computer is near impossible. For example one of the manufactures that Ebuyer uses is Lenovo which have a very bad reputation when it comes to warranties and refunds.
Don’t take my word for it simply search for “ebuyer return” on your favorite search engine and you will find loads of different complaints from people who have been refused a refund by ebuyer.
Removes negative reviews
Want to know why you cannot find any negative reviews on ebuyers website? It is because they remove them. The Advertising Standards Agency (ASA) exposed another shady business tactic that ebuyer was doing, after it was proved that ebuyer was removing negative reviews from its website… proving further why you shouldn’t trust them.
Conclusion
If you need a new computer then I would definitely not buy one from ebuyer as they just sell outdated, slow computers at rip off prices. Plus, if anything goes wrong with your new computer you will not be able to return it, heck you wont even be able to write a negative review and complain about it on there website. You should stick to more reputable places such as John lewis which may sell computers for more money but you get what you pay for and have a better returns policy.
100%. It doesn’t end with sub-spec PCs; I had a motherboard sabotaged by ebuyer in order to invalidate the warranty. The board developed a fault when one of the semiconductors visibly failed, it was very clear what had happened. I was advised by The manufacturer to return it to my retailer under the warranty, so I sent it back to ebuyer. A week or two later I received an email saying that the board had been damaged and so wasn’t under warranty any longer; they had snapped off one of the ram retaining clips…. I feel I have got my monies worth though, I spent weeks putting negative comments on their Facebook feed and webpage. It must easily have cost them more in man hours getting rid of my comment, not to mention the loss of customers from those who did see. Maybe if everyone did that..?
Haha thats epic! Good on you! Rich companys like these shouldnt be allowed to just rip off people like this.
I bought a new computer from ebuyer and it completely sucks! It cannot even open up FIREFOX without major lag. I contacted ebuyer and they simply refused to give me a refund. Bad bad company!
Sounds just like my monitor.
Faulty £800 display with lines on the screen.
RMA rejected due to a tiny chip in the stand which was sent back seperately and wrapped in bubble wrap, brown tape and then boxed.
Shady as hell. I will be taking it further.
When it comes down to web design regarding your screen area they are not on the side of the customers. They now decide spam you whether you want it or not with their persistently fixed navigation bar that is huge/distraction that can rob you of screen area and remains stuck and the same in store advert on both sides of the screen area.
I did get some good deals and I didn’t really have any problems in the past with not too cheap big brand name things but I heard from others that when things go wrong you have go legal to get your money back as they try to refer you to the manufacturers some of which offer a repair of swap with a used unit.
If you buy from these guys then you are taking a gamble as they do not do refunds. They just do really low end cheap computers and laptops so don’t expect speed or any sort of reliability. The best you can hope for is to browse the internet without the browser freezing up if you have a few too many tabs open.
Have been contacted by credit card fraud officer because Ebuyer charged up 25 (yes 25) laptops to our credit card which the company had previously refused because the billing address was not a UK address. Credit card company suspect fraud. Ebuyer’s response? To cancel our account and that of another person at same address and to offer no apologies, explanation, or even sympathy. We have been blacklisted because of THEIR error and possible fraud, and they are refusing to even discuss it. And no, we have not received a single laptop from them.
I really hope you get it sorted. Under new GDPR laws, you have the right to discuss it and they cannot refuse. Something like that if went through could totally wreck someone’s life and have really bad consequences for them. I hope whoever is responsible is caught.