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Microsoft CRM 3.0

Microsoft CRM 3.0
Microsoft has unveiled the latest version of their customer relationship management (CRM) software. Microsoft CRM 3.0 will provide a complete suite of powerful marketing, sales and service capabilities, all with a familiar and consistent user experience based on Microsoft Office and Microsoft Outlook. Extensive new configuration, customization and integration capabilities will make it easier for customers and partners to deploy highly tailored solutions that help drive measurable business results and offer a low total cost of ownership ( TCO ).

Microsoft CRM 3.0 is designed to address the three key challenges that determine the success or failure of most CRM initiatives: user adoption, business fit and total cost of ownership.

Users of previous versions of the CRM code will get a free tool with the latest application to speed up migration and ensure data integrity. Users will also have the opportunity to buy the code via subscription for the first time.

A special small business edition will be available for companies running Windows Small Business Server 2003 Premium Edition. The final code will be released at the end of the year, and will be generally available in the first quarter of 2006.














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